Services

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SERVICES

Together with our partners we can deliver a complete service to keep your business running including:

  • IT Consultancy including infrastructure design and implementation - Hosted Platform Services,
  • enta Training,
  • Box Office Consultancy,
  • Customised Report Development,
  • Web Design,
  • Integration Services,
  • Network connections including WAN services,
  • BOCA printers and ticket stock.

OUTSTANDING CLIENT SUPPORT

Outstanding local customer service is one of the key drivers for the success of Enta Australasia and we are constantly humbled by the glowing references from our customers. Our customers are more than clients, they are friends and partners.

Our Enta Team has over 100 years' combined experience in the ticketing, IT, performing arts, events and entertainment industries. Further our Team of experts have over 60 years' experience using enta. They have also previously been long term customers of enta and know what it is like to 'walk in the shoes' of our customers.'

Here is some insight into what our customers say about enta's Support…

"We are aware that compared to some of Enta Australia's other clients, our single, 400 seat venue could be easily dwarfed - but the level of service and care we've received from the enta team consistently makes us feel that our business is their first priority, and this is why we've relished working with them to make our customers, in turn, our first priority" La Boite Theatre Company

"Enta Australasia supports our business by providing ongoing technical support, implementation advice and business solutions. What makes it easier is the team at Enta Australia are friendly and approachable, and provide timely and effective customer service" Canberra Theatre Centre


MANAGED SERVICE SOLUTION

The enta Managed Service is a centrally managed, web delivered solution allowing you full access to your customised version of enta.

Managed Service users in Australia have their enta system hosted in a highly secure and highly available environment at the Macquarie Hosting data-centre (the "Intellicentre") based in Sydney. With complete access to all the advanced functionality, extended distribution, high powered marketing tools and control of the enta software. The Managed Service comes with minimum investment in your IT infrastructure and you retain control of your business at all times.

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The enta Managed Service is accessed through a simple web interface. All you will need to get started is a PC running on the Windows™ operating system and a broadband internet connection.

System security and continuity of service are key elements in the provision of the enta Managed Service. Your peace of mind can be reassured through our use of highly available servers, firewalls and secure data storage systems. Your data is fully segregated and secure in its own database and accessible only by those to whom you give permission.

The enta Managed Service gives you the power to control user access and define only the inventory, pricing, data and functionality that you want them to see using permission based logins.

The power of the enta Managed Service allows you to increase the distribution of your inventory through your box office, website and telesales. Partners, affiliates and agents can also have access to the service and sell on your behalf, through controlled access, and are easily managed through the reports and invoicing.


IN HOUSE SELF-MANAGED SOLUTION

The enta In-house Solution is maintained by the client hosting the enta Ticketing System on their own hardware. This solution is suitable for customers with dedicated IT staff and secure environments capable of meeting PCI requirements. By using this model it allows the venue managers to leverage existing IT infrastructure and skills to run the ticketing system. During the consultation phase of the installation process, our technicians will work with your IT staff to set up a secure environment at your location.

The In-house Solution is maintained and controlled onsite by the venue. The enta Support team only accesses the system when the venue requires assistance.

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INTEGRATION SOLUTION SERVICES

No two organisations have the same needs. Enta Australasia can provide a range of integration services to assist with your ticketing implementation.

While enta is a very large ticketing solution with a tremendous amount of functionality, we realise that on your own you may not be able to utilise the full potential of enta. Integrating the system into your existing business takes a range of skills and services and that's where we can help. Together with our partners we can provide as little or as much help as you need to get your business running.

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Our own team at Enta Australasia have many years of experience implementing the solution and strong backgrounds in the IT industry. We can provide a range of consultancy skills including network design and implementation to ensure your system is implemented in the best way possible for your unique circumstances. We can also assist with web development and integration of the ticketing system into your existing web site and brand image.

Through our partners we are also able to offer a range of additional services including:

  • Network and hosting services with Macquarie Telecom,
  • Lyris – Email Marketing,
  • Artifax – Event Management,
  • Sugar CRM and Salesforce,
  • BOCA printers and ticket stock with House of Tickets,
  • A range of other products and services through our close links in the IT and Entertainment industry.

Additionally, we recognise that you are likely to have a range of existing systems which you require to run your business. Using enta's advanced integration technology, we may already be integrated to third party vendors that you are using. This way you can have your data in multiple places and not have to switch back and forth in between systems, making you ticketing business run smoother.


WEBSITE SERVICES

We specialise in mobile responsive, html5 site development. The enta ticketing pages are developed using the latest .net framework backend, combined with our customer's preferred front-end.

We offer an extensive API, as well as live data feeds, that can be used for bi-directional data communication between enta and your existing CRM, Membership, Financial, and Event Management systems. We have existing, in-house integrations with e-mail platforms, event management and CRM systems.

As an inclusion in your implementation, we provide you with a transactional website and mobile optimised website which matches your organisations, brand, look and feel.


BOX OFFICE CONSULTANCY

The Enta team has significant experience in box office management. The key to any organisations successful operation, CRM and sustainability is an excellent box office team and operation. Enta is fortunate to be able to share its experience running some of Australia's leading performing arts and ticketing company's box office teams.

Time spent with our Box Office Experts will help your organisation achieve better efficiencies, profits and customer services.


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